Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items returned in any packaging other than the original packaging are subject to a 15% restocking fee.
Several types of goods are exempt from being returned:
- Downloadable software products
- Special order products
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
Please DO NOT file a dispute as this will only delay receiving your refund.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@magmaticmedia.com.
To return your product, please send it to:
Returns Processing
Magmatic Media Products
5 Harvest Drive
Milford, New Hampshire 03055
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
